Deep-dive into your data. Optimise every send.
Real-time delivery and engagement reports, agent performance metrics and campaign ROI, so you know exactly what's working on WhatsApp and what to fix next.
- No credit card needed
- Setup in 5 mins
- Official WhatsApp API
Trusted by 210,000+ businesses across 68+ countries
Why businesses choose Chatbox AI for
Reports & Insights
See the full funnel
Sent → delivered → read → clicked → replied → purchased, for every campaign.
Coach with data
Know which agents respond fastest and where chats pile up.
Invest in what works
Double down on the templates, segments and send times that earn the most.
Powerful capabilities
to scale on WhatsApp
Everything you need to automate conversations and drive conversions.
Live campaign metrics
Real-time analytics
Track message delivery, read rates and button clicks as a campaign goes out, and compare it with your previous sends.
- Delivered, read and clicked
- Button-level click tracking
- Campaign-to-campaign comparison
Response and resolution times
Agent performance
Monitor first response time, resolution time and chats handled per agent and team, and spot bottlenecks before customers feel them.
- First response and resolution time
- Chats handled per agent
- Team and time-of-day views
Revenue per broadcast
Campaign ROI
Measure the revenue generated by each broadcast and automation using Shopify, Razorpay or webhook order events, and compare it with what you spent on Meta charges.
- Revenue attribution per campaign
- Orders and payments via integrations
- Cost vs revenue view
How teams use
Reports & Insights
Campaign reviews
Compare offers, templates and audiences after every sale.
Support SLAs
Keep response times on target during peak hours and sale days.
Leadership reporting
Show WhatsApp revenue and customer satisfaction in one view.
Questions about
Reports & Insights
Got questions about Reports & Insights? We've got answers.
WhatsApp messages see open rates of around 98%, far above email. Read rates on individual campaigns vary with audience quality and timing; tracking them per segment in Chatbox AI shows where to improve.
What is a good WhatsApp read rate? WhatsApp messages see open rates of around 98%, far above email. Read rates on individual campaigns vary with audience quality and timing; tracking them per segment in Chatbox AI shows where to improve.
Can I see which customers clicked my WhatsApp button? Yes. Chatbox AI tracks clicks on URL buttons and taps on quick-reply buttons per contact, so you can retarget people who clicked but didn't buy.
How is campaign ROI calculated? Chatbox AI links orders and payments from Shopify, Razorpay or your webhook events to the campaign or automation the customer interacted with, then compares that revenue with messages sent. Revenue attribution is available on Growth and Scale plans.
Which plans include agent performance reports? Delivery and read reports are available on every plan. Agent performance and revenue attribution are included in Growth (₹2,999/month), and custom CSV exports plus advanced dashboards are part of the Scale plan.
What is the difference between Analytics and Reports & Insights? Analytics is the dashboard product for day-to-day monitoring. Reports & Insights covers the detailed report views, campaign, agent and ROI, you use for reviews and planning. Both use the same real-time data.
Keep exploring
Your next 10,000 customers are already on WhatsApp.
Broadcast, automate, sell and support on the official WhatsApp Cloud API. Join 210,000+ businesses getting up to 98% open rates, and go live in under 2 minutes.
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