Data Deletion Instructions

1. Overview

Chatbox AI is a multi-tenant software platform built on the WhatsApp Business Cloud API. Businesses connect their own WhatsApp Business number to Chatbox AI and use it to send broadcast campaigns, manage message templates, hold two-way conversations with their customers, store contact lists, run automations and view analytics. This page explains, in plain language and without requiring a login, how data held in Chatbox AI can be deleted.

These instructions apply to two different groups of people:

• Chatbox AI account holders — the businesses and individuals who have registered an account at app.chatboxai.dev, connected a WhatsApp Business account, and uploaded or collected contacts and conversation data inside the platform. If this is you, follow Option A or Option B below.
• End customers of those businesses — people whose phone number, name or message history sits inside a business's Chatbox AI workspace because they messaged that business on WhatsApp, or because that business added them to a contact list. If this is you, read Section 4.

Deletion requests are honoured free of charge and we do not require you to give a reason. Deletion is permanent and cannot be reversed once it has been carried out.

2. Option A: Delete from inside your account

This is the fastest route and is fully self-service. It is available to any Chatbox AI account holder with owner or administrator permissions on the workspace.

If you have an active paid subscription, deleting your account also cancels it. No further charges are taken from the payment method on file after the deletion request is submitted.

3. Option B: Request deletion by email

If you cannot sign in, no longer have access to the workspace, or would simply prefer that we carry out the deletion for you, send us an email and we will process it manually.

We acknowledge every deletion request within 72 hours of receipt, and we complete verified deletions within 30 days. If we need additional information to verify that you are entitled to make the request, we will say so in that acknowledgement, and the 30-day clock starts from the point verification is complete.

4. If you are an end customer, not a Chatbox AI account holder

If a business messaged you on WhatsApp using Chatbox AI, that business — not Chatbox AI — is the controller of your personal data. They chose to collect your phone number, they decide what to store about you, and they decide how long to keep it. Chatbox AI acts as their processor: we store and transmit that data on their instructions and we do not use it for our own purposes.

Because of that relationship, the quickest and most complete route is to contact the business directly:

• Reply to the WhatsApp conversation and ask them to delete your details, or use the opt-out or STOP option offered in their message.
• Contact them through the support email or phone number listed on their website or in their privacy policy.

If the business does not respond, or you are unsure who they are, you may still email us at aryaditya760@gmail.com with the subject line "Data Deletion Request". Include the phone number that received the messages and, if you know it, the name of the business. Chatbox AI will identify the workspace involved and route your request to that business, and we will follow up with them so it is not ignored. Where we are permitted or legally required to act directly, we will delete the data ourselves. The same 72-hour acknowledgement and 30-day completion targets apply.

5. What gets deleted

When a full account deletion is carried out, we permanently remove the following from our production systems:

• Account profile — your name, email address, hashed password, workspace settings, team member records and login history.
• Contacts — every stored contact record, including phone numbers, names, custom attributes, tags and segment or list membership.
• Conversation history — inbound and outbound message content, media attachments, delivery and read receipts, notes and assignment records.
• Message templates — the template drafts and copies held in Chatbox AI. Templates registered on Meta's side must also be deleted from your WhatsApp Business Manager account, which we cannot do on your behalf once the connection is revoked.
• Campaign data — broadcast campaigns, recipient lists, scheduling records, automation flows and per-message send results.
• Stored WhatsApp Business access tokens — the encrypted API credentials, phone number IDs and WhatsApp Business Account identifiers we hold to operate your number. These are erased as soon as the account is disconnected.

6. What may be retained, and why

A small amount of information survives deletion, either because the law requires us to keep it or because it can no longer be linked to any individual:

• Billing and invoice records — invoices, payment references and tax records generated through our payment processor are retained for the period required by applicable statutory, accounting and tax law. We keep the minimum necessary: the billing entity, amounts, dates and transaction identifiers. We do not retain full card details at any point, as payments are handled directly by our payment processor.
• Anonymised aggregate analytics — counts and totals such as the number of messages sent on a given day or platform-wide feature usage. This data is stripped of identifiers, cannot be traced back to a person, business or phone number, and is used only to operate and improve the service.
• Records of the deletion request itself — we keep a minimal log showing that a request was made and completed, so we can demonstrate compliance if challenged.
• Data we are legally required to preserve — for example, where a law enforcement request, legal hold or an ongoing dispute obliges us to retain specific records. If this applies to your request, we will tell you.

Separately, messages delivered over WhatsApp also exist on Meta's systems and on the recipient's own device. Deleting data from Chatbox AI does not remove those copies, and we have no ability to do so on your behalf.

7. Timeline

These are the commitments we work to for every deletion request, whether submitted in-app or by email:

• Acknowledgement — within 72 hours. We confirm by email that we have received your request and tell you if we need anything further to verify it.
• Completion — within 30 days. Your data is erased from our live production systems and you receive written confirmation that the deletion is done. In practice most requests complete well inside this window.
• Backup purge — up to 90 days. Encrypted rolling backups are retained for disaster recovery and are overwritten on their normal rotation schedule. Deleted data can persist in these backups for up to 90 days, is not accessible through the product, and is never restored into production except as part of a full system recovery — in which case the deletion is re-applied immediately.

Disconnecting a WhatsApp Business account takes effect immediately and does not wait for the timeline above.

8. Contact

For any question about this page, to check the status of a request, or to submit a deletion request, write to us at aryaditya760@gmail.com.