Why businesses trust Chatbox AI for Shared Team Inbox
Zero Missed Chats
Centralize every conversation in one place. No more lost leads or ignored support tickets.
Seamless Collaboration
Work together behind the scenes without the customer ever knowing. Share context instantly.
Faster Resolution
Assign chats to the right expert automatically, cutting down wait times and boosting CSAT.
Powerful capabilities to scale
Everything you need to automate conversations and drive conversions.
Intelligent Chat Routing
Automatically assign incoming WhatsApp conversations to specific agents based on rules, availability, or language.
Say goodbye to manual assignment. Our intelligent routing engine ensures that the customer gets connected to the right department—be it Sales, Support, or Billing—in milliseconds. You can set rules based on keywords, time of day, and agent workload.
- Drive higher engagement
- Automate repetitive tasks
- Increase conversion rates
Private Internal Notes
Collaborate with your team using private, internal notes right alongside the customer conversation.
Need a managers approval for a refund? Tag them in an internal note. The customer only sees the final response, ensuring a professional and frictionless experience while maintaining complete internal alignment.
- Drive higher engagement
- Automate repetitive tasks
- Increase conversion rates
Collision Detection
Prevent two agents from replying to the same customer at the same time.
Real-time indicators show when another agent is viewing or typing in a chat. This prevents embarrassing duplicate replies and ensures a unified voice for your brand.
- Drive higher engagement
- Automate repetitive tasks
- Increase conversion rates
How teams use Shared Team Inbox
Customer Support
Handle high volumes of support queries with a distributed team seamlessly.
Sales Teams
Qualify leads collaboratively and close deals faster via WhatsApp.
Account Management
Provide VIP support to high-value clients with dedicated agents.
Frequently Asked Questions
Got questions about Shared Team Inbox? We've got answers.
It depends on your pricing plan. Our Starter plan includes 2 agents, Growth includes 10, and Scale includes unlimited agents.
Yes! We have dedicated Android and iOS applications so your agents can reply to customers on the go.
No, to the customer, they are simply talking to your official WhatsApp Business number. The internal agent handoff is completely invisible.