Bring shoppers back to your stores again and again
Build an opted-in WhatsApp audience from every bill and ad, then drive footfall and repeat purchases with personalised offers, new-arrival catalogues and loyalty rewards.
- No credit card needed
- Setup in 5 mins
- Official WhatsApp API
Trusted by 210,000+ businesses across 68+ countries
Why businesses choose Chatbox AI for
Retail
More repeat purchases
Stay in touch with past shoppers on the app they read most: 98% open rate versus easily ignored SMS and email.
Own your customer list
Turn walk-in customers into an opted-in audience you can reach without paying for every impression.
Personalised at scale
Segment by store, category, spend and last visit so every message feels relevant, not spammy.
Powerful capabilities
to scale on WhatsApp
Everything you need to automate conversations and drive conversions.
Grow an owned audience
Opt-in capture everywhere
Collect WhatsApp opt-ins with QR codes at billing counters, trial rooms and shelf talkers, plus Click-to-WhatsApp ads and your website. Native WhatsApp forms capture preferences like favourite categories in seconds.
- QR codes for in-store sign-ups
- WhatsApp forms for category preferences
- Consent recorded against every contact
The right offer for each shopper
Segmented offers and catalogues
Create segments like high-value customers, frequent shoppers, new customers and lapsed buyers. Send each one tailored offers, new-arrival catalogues and store event invites.
- Segments from tags, purchase history and last activity
- Rich media templates with product images
- Scheduled campaigns for festive seasons
Hear from every customer
Feedback and reviews
After a purchase or delivery, ask for a quick rating with buttons. Happy customers get a link to review you online; unhappy ones go straight to a store manager to fix the problem.
- One-tap star ratings after purchase
- Automatic routing of negative feedback
- Review requests for satisfied customers
How teams use
Retail
Loyalty and birthday rewards
Automated rewards and coupons on special occasions.
Festive sale campaigns
Diwali, end-of-season and new-arrival broadcasts.
Digital bills
Send e-bills and warranty cards on WhatsApp.
Store event invites
Launch events and private previews for top customers.
Chat-to-order
Let customers order from your catalogue for pickup or delivery.
Feedback collection
Ratings and reviews after every purchase.
Questions about
Retail
Got questions about Retail? We've got answers.
Place QR codes at billing counters and in trial rooms, ask for consent while generating the bill, and run Click-to-WhatsApp ads. Each method opens a WhatsApp chat where the customer confirms they want to receive updates, and Chatbox AI records the opt-in.
How do retail stores collect WhatsApp opt-ins? Place QR codes at billing counters and in trial rooms, ask for consent while generating the bill, and run Click-to-WhatsApp ads. Each method opens a WhatsApp chat where the customer confirms they want to receive updates, and Chatbox AI records the opt-in.
Can I send different offers to different customers? Yes. Chatbox AI lets you segment contacts by tags, custom attributes such as store or category, purchase history and last activity. You can then send each segment its own personalised template with the customer's name and relevant offer.
Can I send digital bills on WhatsApp? Yes. Connect your POS or billing system through the API or webhooks and send the bill as a PDF utility template right after checkout. It's a natural moment to also collect opt-in for future offers.
How is WhatsApp better than SMS for retail marketing? WhatsApp messages come from a verified business profile with your logo, support images, videos, buttons and catalogues, and customers can reply. SMS is plain text from an unfamiliar header. WhatsApp's open rate is around 98%, which makes each campaign far more visible.
Can a retail chain manage many stores on one account? Yes. Use tags and custom attributes to organise contacts by store, route conversations to store-level teams in the shared inbox, and compare campaign performance by segment in analytics. Enterprise plans add unlimited seats and role-based access.
Keep exploring
Your next 10,000 customers are already on WhatsApp.
Broadcast, automate, sell and support on the official WhatsApp Cloud API. Join 210,000+ businesses getting up to 98% open rates, and go live in under 2 minutes.
- 7-day free trial
- No credit card
- Cancel anytime