Payment Received Confirmation WhatsApp template
Confirms a successful payment with amount, reference number and a downloadable receipt.
- 4 variables
- Utility category
- Free to copy
TODAY
Hi Meera, we have received your payment of ₹12,000 on 22 Sep 2026. Transaction reference: UTR61823390 Your receipt is attached for your records. Thank you for paying on time.
10:24 am
- Raise a query
Template text
UtilityPaste this into the template builder. Keep the variable numbers in order.
HEADER: [DOCUMENT] Payment receipt PDF
BODY:
Hi {{1}}, we have received your payment of *{{2}}* on {{3}}.
Transaction reference: {{4}}
Your receipt is attached for your records. Thank you for paying on time.
BUTTONS:
- [QUICK_REPLY] Raise a queryVariables
Map each placeholder to a contact or order field. Samples are what you submit to Meta.
| Variable | What it holds | Sample value |
|---|---|---|
| {{1}} | Customer name | Meera |
| {{2}} | Amount paid | ₹12,000 |
| {{3}} | Payment date | 22 Sep 2026 |
| {{4}} | Transaction / UTR reference | UTR61823390 |
Buttons
- Raise a query · Quick reply
Tips for approval and performance
- 1
Attach the receipt as a document header so customers can save it straight from WhatsApp.
- 2
Send it from your payment gateway's success webhook (e.g. Razorpay payment.captured) to avoid delays.
- 3
Do not include upsell offers, a receipt with promotions will be classified as Marketing.
Meta template category
Why this is a Utility template
Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing.
Typical utility use cases: Order and shipping updates, payment receipts, reminders.
Meta can re-categorise a template during review if the content does not match. Learn how categories work in our guide to WhatsApp template messages and how each category is billed in WhatsApp conversation pricing.
How to submit this template
for Meta approval
Five steps from copy-paste to your first send.
- 1
Open the template manager
In Chatbox AI (or WhatsApp Manager), go to Message Templates and click Create template.
- 2
Choose the Utility category
Select Utility, give the template a lowercase name such as payment_received_confirmation and choose the language (for example English).
- 3
Add the header, body and footer
Paste the body text, set the document header. Replace brand details with your own and keep variables in {{1}}, {{2}} format.
- 4
Add sample values and buttons
Enter a realistic sample for each of the 4 variables and add the 1 button. Meta uses the samples to review the template.
- 5
Submit for review and send
Submit the template to Meta. Once it shows Approved, send it via a broadcast, an automation, an integration trigger or the API.
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Related templates
Frequently asked
questions
A good payment confirmation message names the customer, states the amount, payment date and transaction reference, and attaches the receipt as a PDF header. Keep it free of offers so Meta treats it as Utility. Chatbox AI can send it automatically from a Razorpay payment webhook, so customers get proof of payment within seconds.
What is a good WhatsApp payment confirmation message? A good payment confirmation message names the customer, states the amount, payment date and transaction reference, and attaches the receipt as a PDF header. Keep it free of offers so Meta treats it as Utility. Chatbox AI can send it automatically from a Razorpay payment webhook, so customers get proof of payment within seconds.
Is the payment received confirmation template a Marketing or Utility template? It is a Utility template. Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing. Choosing the correct category helps the template get approved quickly and billed at the right rate.
Can I edit this template before submitting it? Yes. Change the wording, brand name, buttons and footer to match your business. Keep variables in {{1}}, {{2}} order, avoid placing a variable at the very start or end of the body, and provide a realistic sample value for each one when you submit.
How do I send this template to many customers at once? After Meta approves it, upload or sync your contacts in Chatbox AI, map each variable to a contact field such as first name or order ID, and send it as a broadcast or trigger it automatically from an integration, webhook or the REST API.
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