Appointment Reminder WhatsApp template
Reminds a patient a day before their appointment and asks them to confirm attendance.
- 4 variables
- Utility category
- Free to copy
TODAY
Hello Mr. Gupta, this is a reminder of your appointment with Dr. Kavya Rao tomorrow, Wed, 15 Oct at 4:15 PM. Please confirm if you will be able to make it.
10:24 am
- Yes, I'll be there
- Need to reschedule
Template text
UtilityPaste this into the template builder. Keep the variable numbers in order.
BODY:
Hello {{1}}, this is a reminder of your appointment with {{2}} tomorrow, *{{3}}* at *{{4}}*.
Please confirm if you will be able to make it.
BUTTONS:
- [QUICK_REPLY] Yes, I'll be there
- [QUICK_REPLY] Need to rescheduleVariables
Map each placeholder to a contact or order field. Samples are what you submit to Meta.
| Variable | What it holds | Sample value |
|---|---|---|
| {{1}} | Patient name | Mr. Gupta |
| {{2}} | Doctor / clinic | Dr. Kavya Rao |
| {{3}} | Date | Wed, 15 Oct |
| {{4}} | Time | 4:15 PM |
Buttons
- Yes, I'll be there · Quick reply
- Need to reschedule · Quick reply
Tips for approval and performance
- 1
Send 24 hours ahead, then a short same-day nudge 2 hours before for high no-show slots.
- 2
Mark confirmations back into your practice-management system via webhook.
- 3
Offer the next free slots automatically when a patient taps 'Need to reschedule'.
Meta template category
Why this is a Utility template
Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing.
Typical utility use cases: Order and shipping updates, payment receipts, reminders.
Meta can re-categorise a template during review if the content does not match. Learn how categories work in our guide to WhatsApp template messages and how each category is billed in WhatsApp conversation pricing.
How to submit this template
for Meta approval
Five steps from copy-paste to your first send.
- 1
Open the template manager
In Chatbox AI (or WhatsApp Manager), go to Message Templates and click Create template.
- 2
Choose the Utility category
Select Utility, give the template a lowercase name such as appointment_reminder and choose the language (for example English).
- 3
Add the header, body and footer
Paste the body text. Replace brand details with your own and keep variables in {{1}}, {{2}} format.
- 4
Add sample values and buttons
Enter a realistic sample for each of the 4 variables and add the 2 buttons. Meta uses the samples to review the template.
- 5
Submit for review and send
Submit the template to Meta. Once it shows Approved, send it via a broadcast, an automation, an integration trigger or the API.
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Related templates
Frequently asked
questions
Create a Utility template with the patient's name, doctor, date and time and two quick replies: confirm and reschedule. Send it 24 hours before the visit, plus an optional same-day nudge. Chatbox AI schedules reminders from your booking data and updates the appointment status automatically when the patient taps a button.
How do I send appointment reminders on WhatsApp? Create a Utility template with the patient's name, doctor, date and time and two quick replies: confirm and reschedule. Send it 24 hours before the visit, plus an optional same-day nudge. Chatbox AI schedules reminders from your booking data and updates the appointment status automatically when the patient taps a button.
Is the appointment reminder template a Marketing or Utility template? It is a Utility template. Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing. Choosing the correct category helps the template get approved quickly and billed at the right rate.
Can I edit this template before submitting it? Yes. Change the wording, brand name, buttons and footer to match your business. Keep variables in {{1}}, {{2}} order, avoid placing a variable at the very start or end of the body, and provide a realistic sample value for each one when you submit.
How do I send this template to many customers at once? After Meta approves it, upload or sync your contacts in Chatbox AI, map each variable to a contact field such as first name or order ID, and send it as a broadcast or trigger it automatically from an integration, webhook or the REST API.
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