Lab Report Ready WhatsApp template
Shares a diagnostic report as a PDF once results are ready.
- 3 variables
- Utility category
- Free to copy
TODAY
Hi Farhan, your test report for sample ID LB-778120 collected on 20 Sep is ready and attached. The PDF is protected with your registered date of birth. Please share it with your doctor for interpretation.
For queries, reply to this message
10:24 am
- Book doctor consult
Template text
UtilityPaste this into the template builder. Keep the variable numbers in order.
HEADER: [DOCUMENT] Lab report PDF (password protected)
BODY:
Hi {{1}}, your test report for sample ID *{{2}}* collected on {{3}} is ready and attached.
The PDF is protected with your registered date of birth. Please share it with your doctor for interpretation.
FOOTER: For queries, reply to this message
BUTTONS:
- [QUICK_REPLY] Book doctor consultVariables
Map each placeholder to a contact or order field. Samples are what you submit to Meta.
| Variable | What it holds | Sample value |
|---|---|---|
| {{1}} | Patient first name | Farhan |
| {{2}} | Sample ID | LB-778120 |
| {{3}} | Collection date | 20 Sep |
Buttons
- Book doctor consult · Quick reply
Tips for approval and performance
- 1
Never state test names or results in the message body, keep clinical details inside the protected PDF.
- 2
Password-protect the PDF with a detail only the patient knows, such as date of birth.
- 3
Send the report only to the number registered on the patient record.
Meta template category
Why this is a Utility template
Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing.
Typical utility use cases: Order and shipping updates, payment receipts, reminders.
Meta can re-categorise a template during review if the content does not match. Learn how categories work in our guide to WhatsApp template messages and how each category is billed in WhatsApp conversation pricing.
How to submit this template
for Meta approval
Five steps from copy-paste to your first send.
- 1
Open the template manager
In Chatbox AI (or WhatsApp Manager), go to Message Templates and click Create template.
- 2
Choose the Utility category
Select Utility, give the template a lowercase name such as lab_report_ready and choose the language (for example English).
- 3
Add the header, body and footer
Paste the body text, set the document header and the footer. Replace brand details with your own and keep variables in {{1}}, {{2}} format.
- 4
Add sample values and buttons
Enter a realistic sample for each of the 3 variables and add the 1 button. Meta uses the samples to review the template.
- 5
Submit for review and send
Submit the template to Meta. Once it shows Approved, send it via a broadcast, an automation, an integration trigger or the API.
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Related templates
Frequently asked
questions
Yes. Labs can send reports as a password-protected PDF in the header of a Utility template, with a body that mentions only the sample ID and collection date, never results. Send only to the registered number. Chatbox AI can attach the PDF automatically when your LIS marks the report as ready.
Can diagnostic labs send reports on WhatsApp? Yes. Labs can send reports as a password-protected PDF in the header of a Utility template, with a body that mentions only the sample ID and collection date, never results. Send only to the registered number. Chatbox AI can attach the PDF automatically when your LIS marks the report as ready.
Is the lab report ready template a Marketing or Utility template? It is a Utility template. Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing. Choosing the correct category helps the template get approved quickly and billed at the right rate.
Can I edit this template before submitting it? Yes. Change the wording, brand name, buttons and footer to match your business. Keep variables in {{1}}, {{2}} order, avoid placing a variable at the very start or end of the body, and provide a realistic sample value for each one when you submit.
How do I send this template to many customers at once? After Meta approves it, upload or sync your contacts in Chatbox AI, map each variable to a contact field such as first name or order ID, and send it as a broadcast or trigger it automatically from an integration, webhook or the REST API.
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