Prescription Refill Reminder WhatsApp template
Reminds pharmacy customers that their regular medicines are about to run out.
- 3 variables
- Utility category
- Free to copy
TODAY
Hi Lakshmi, based on your last order from MedWell Pharmacy on 25 Aug, your regular medicines may run out in the next few days. Reply REFILL to reorder the same items, or upload a new prescription using the link below.
Reply STOP to turn off refill reminders
10:24 am
- Refill
- Upload prescription
Template text
UtilityPaste this into the template builder. Keep the variable numbers in order.
BODY:
Hi {{1}}, based on your last order from {{2}} on {{3}}, your regular medicines may run out in the next few days.
Reply *REFILL* to reorder the same items, or upload a new prescription using the link below.
FOOTER: Reply STOP to turn off refill reminders
BUTTONS:
- [QUICK_REPLY] Refill
- [URL] Upload prescriptionVariables
Map each placeholder to a contact or order field. Samples are what you submit to Meta.
| Variable | What it holds | Sample value |
|---|---|---|
| {{1}} | Customer first name | Lakshmi |
| {{2}} | Pharmacy name | MedWell Pharmacy |
| {{3}} | Last order date | 25 Aug |
Buttons
- Refill · Quick reply
- Upload prescription · Visit website
Tips for approval and performance
- 1
Do not name the medicines or the condition in the body, refer to 'your regular medicines'.
- 2
Base timing on the dosage and pack size from the last order for accurate reminders.
- 3
Offer discounts, if any, in a separate Marketing template to keep this one Utility.
Meta template category
Why this is a Utility template
Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing.
Typical utility use cases: Order and shipping updates, payment receipts, reminders.
Meta can re-categorise a template during review if the content does not match. Learn how categories work in our guide to WhatsApp template messages and how each category is billed in WhatsApp conversation pricing.
How to submit this template
for Meta approval
Five steps from copy-paste to your first send.
- 1
Open the template manager
In Chatbox AI (or WhatsApp Manager), go to Message Templates and click Create template.
- 2
Choose the Utility category
Select Utility, give the template a lowercase name such as prescription_refill_reminder and choose the language (for example English).
- 3
Add the header, body and footer
Paste the body text and the footer. Replace brand details with your own and keep variables in {{1}}, {{2}} format.
- 4
Add sample values and buttons
Enter a realistic sample for each of the 3 variables and add the 2 buttons. Meta uses the samples to review the template.
- 5
Submit for review and send
Submit the template to Meta. Once it shows Approved, send it via a broadcast, an automation, an integration trigger or the API.
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Related templates
Frequently asked
questions
Pharmacies can send a Utility template a few days before a customer's regular medicines run out, without naming the medicines, and offer a one-tap 'Refill' reply and a prescription upload link. Chatbox AI calculates timing from order history and turns the 'Refill' reply into a draft order for your team.
How can pharmacies send refill reminders on WhatsApp? Pharmacies can send a Utility template a few days before a customer's regular medicines run out, without naming the medicines, and offer a one-tap 'Refill' reply and a prescription upload link. Chatbox AI calculates timing from order history and turns the 'Refill' reply into a draft order for your team.
Is the prescription refill reminder template a Marketing or Utility template? It is a Utility template. Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing. Choosing the correct category helps the template get approved quickly and billed at the right rate.
Can I edit this template before submitting it? Yes. Change the wording, brand name, buttons and footer to match your business. Keep variables in {{1}}, {{2}} order, avoid placing a variable at the very start or end of the body, and provide a realistic sample value for each one when you submit.
How do I send this template to many customers at once? After Meta approves it, upload or sync your contacts in Chatbox AI, map each variable to a contact field such as first name or order ID, and send it as a broadcast or trigger it automatically from an integration, webhook or the REST API.
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