Appointment Confirmation WhatsApp template
Confirms a booked appointment with doctor, date, time and clinic address.
- 5 variables
- Utility category
- Free to copy
TODAY
Appointment confirmed
Hi Pooja, your appointment with Dr. Anil Mehta is confirmed for Tue, 14 Oct at 11:30 AM. Clinic: CarePlus Clinic, Sector 18, Noida Please arrive 10 minutes early and carry any previous reports.
Reply to reschedule or cancel
10:24 am
- Reschedule
- Cancel
- Get directions
Template text
UtilityPaste this into the template builder. Keep the variable numbers in order.
HEADER: Appointment confirmed
BODY:
Hi {{1}}, your appointment with *{{2}}* is confirmed for *{{3}}* at {{4}}.
Clinic: {{5}}
Please arrive 10 minutes early and carry any previous reports.
FOOTER: Reply to reschedule or cancel
BUTTONS:
- [QUICK_REPLY] Reschedule
- [QUICK_REPLY] Cancel
- [URL] Get directionsVariables
Map each placeholder to a contact or order field. Samples are what you submit to Meta.
| Variable | What it holds | Sample value |
|---|---|---|
| {{1}} | Patient first name | Pooja |
| {{2}} | Doctor name | Dr. Anil Mehta |
| {{3}} | Appointment date | Tue, 14 Oct |
| {{4}} | Appointment time | 11:30 AM |
| {{5}} | Clinic address | CarePlus Clinic, Sector 18, Noida |
Buttons
- Reschedule · Quick reply
- Cancel · Quick reply
- Get directions · Visit website
Tips for approval and performance
- 1
Do not mention the condition, diagnosis or department if it could reveal sensitive health information.
- 2
Reschedule and cancel quick replies free up slots early and are easy to automate.
- 3
Link 'Get directions' to a Google Maps URL for your clinic.
Meta template category
Why this is a Utility template
Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing.
Typical utility use cases: Order and shipping updates, payment receipts, reminders.
Meta can re-categorise a template during review if the content does not match. Learn how categories work in our guide to WhatsApp template messages and how each category is billed in WhatsApp conversation pricing.
How to submit this template
for Meta approval
Five steps from copy-paste to your first send.
- 1
Open the template manager
In Chatbox AI (or WhatsApp Manager), go to Message Templates and click Create template.
- 2
Choose the Utility category
Select Utility, give the template a lowercase name such as appointment_confirmation and choose the language (for example English).
- 3
Add the header, body and footer
Paste the body text, set the text header and the footer. Replace brand details with your own and keep variables in {{1}}, {{2}} format.
- 4
Add sample values and buttons
Enter a realistic sample for each of the 5 variables and add the 3 buttons. Meta uses the samples to review the template.
- 5
Submit for review and send
Submit the template to Meta. Once it shows Approved, send it via a broadcast, an automation, an integration trigger or the API.
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Related templates
Frequently asked
questions
A good appointment confirmation names the patient, doctor, date, time and clinic address, asks them to arrive early, and offers reschedule, cancel and directions buttons. Avoid mentioning diagnoses. It is a Utility template. Chatbox AI sends it from your booking system and lets staff handle reschedule replies in a shared inbox.
What is a good WhatsApp appointment confirmation message? A good appointment confirmation names the patient, doctor, date, time and clinic address, asks them to arrive early, and offers reschedule, cancel and directions buttons. Avoid mentioning diagnoses. It is a Utility template. Chatbox AI sends it from your booking system and lets staff handle reschedule replies in a shared inbox.
Is the appointment confirmation template a Marketing or Utility template? It is a Utility template. Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing. Choosing the correct category helps the template get approved quickly and billed at the right rate.
Can I edit this template before submitting it? Yes. Change the wording, brand name, buttons and footer to match your business. Keep variables in {{1}}, {{2}} order, avoid placing a variable at the very start or end of the body, and provide a realistic sample value for each one when you submit.
How do I send this template to many customers at once? After Meta approves it, upload or sync your contacts in Chatbox AI, map each variable to a contact field such as first name or order ID, and send it as a broadcast or trigger it automatically from an integration, webhook or the REST API.
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