Food Order Confirmation WhatsApp template
Confirms a direct food order with items, amount and estimated delivery time.
- 5 variables
- Utility category
- Free to copy
TODAY
Order received
Thanks Tanvi! Biryani Bros has received your order #4517. Items: 1 Chicken Biryani, 2 Raita Total: ₹548 We're preparing it now. Estimated delivery in 35–40 minutes.
10:24 am
- Track order
- Call restaurant
Template text
UtilityPaste this into the template builder. Keep the variable numbers in order.
HEADER: Order received
BODY:
Thanks {{1}}! {{2}} has received your order *#{{3}}*.
Items: {{4}}
Total: *{{5}}*
We're preparing it now. Estimated delivery in 35–40 minutes.
BUTTONS:
- [QUICK_REPLY] Track order
- [PHONE] Call restaurantVariables
Map each placeholder to a contact or order field. Samples are what you submit to Meta.
| Variable | What it holds | Sample value |
|---|---|---|
| {{1}} | Customer first name | Tanvi |
| {{2}} | Restaurant name | Biryani Bros |
| {{3}} | Order number | 4517 |
| {{4}} | Item summary | 1 Chicken Biryani, 2 Raita |
| {{5}} | Total amount | ₹548 |
Buttons
- Track order · Quick reply
- Call restaurant · Call phone number
Tips for approval and performance
- 1
Keep the item summary short, long carts can be linked instead of listed.
- 2
If ETA varies, make it a variable rather than hard-coding it.
- 3
Ask for feedback later in a separate template, not in the confirmation.
Meta template category
Why this is a Utility template
Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing.
Typical utility use cases: Order and shipping updates, payment receipts, reminders.
Meta can re-categorise a template during review if the content does not match. Learn how categories work in our guide to WhatsApp template messages and how each category is billed in WhatsApp conversation pricing.
How to submit this template
for Meta approval
Five steps from copy-paste to your first send.
- 1
Open the template manager
In Chatbox AI (or WhatsApp Manager), go to Message Templates and click Create template.
- 2
Choose the Utility category
Select Utility, give the template a lowercase name such as food_order_confirmation and choose the language (for example English).
- 3
Add the header, body and footer
Paste the body text, set the text header. Replace brand details with your own and keep variables in {{1}}, {{2}} format.
- 4
Add sample values and buttons
Enter a realistic sample for each of the 5 variables and add the 2 buttons. Meta uses the samples to review the template.
- 5
Submit for review and send
Submit the template to Meta. Once it shows Approved, send it via a broadcast, an automation, an integration trigger or the API.
7-day free trial · Plans from ₹999/month · Official WhatsApp Business API
Related templates
Frequently asked
questions
Restaurants send a Utility template right after an order is placed with the order number, a short item summary, the total amount and estimated delivery time, plus track and call buttons. Chatbox AI connects a WhatsApp catalogue and payments, so direct orders and confirmations happen without aggregator commissions.
How do restaurants confirm WhatsApp food orders? Restaurants send a Utility template right after an order is placed with the order number, a short item summary, the total amount and estimated delivery time, plus track and call buttons. Chatbox AI connects a WhatsApp catalogue and payments, so direct orders and confirmations happen without aggregator commissions.
Is the food order confirmation template a Marketing or Utility template? It is a Utility template. Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing. Choosing the correct category helps the template get approved quickly and billed at the right rate.
Can I edit this template before submitting it? Yes. Change the wording, brand name, buttons and footer to match your business. Keep variables in {{1}}, {{2}} order, avoid placing a variable at the very start or end of the body, and provide a realistic sample value for each one when you submit.
How do I send this template to many customers at once? After Meta approves it, upload or sync your contacts in Chatbox AI, map each variable to a contact field such as first name or order ID, and send it as a broadcast or trigger it automatically from an integration, webhook or the REST API.
Your next 10,000 customers are already on WhatsApp.
Broadcast, automate, sell and support on the official WhatsApp Cloud API. Join 210,000+ businesses getting up to 98% open rates, and go live in under 2 minutes.
- 7-day free trial
- No credit card
- Cancel anytime