Order Out for Delivery WhatsApp template
Tells the customer their order has left the kitchen with rider details.
- 4 variables
- Utility category
- Free to copy
TODAY
Hi Zoya, your order #4517 is out for delivery. Your delivery partner Manoj will reach you in about 15 minutes. Please keep your phone handy.
10:24 am
- Track live
- Call rider
Template text
UtilityPaste this into the template builder. Keep the variable numbers in order.
BODY:
Hi {{1}}, your order *#{{2}}* is out for delivery.
Your delivery partner {{3}} will reach you in about {{4}} minutes. Please keep your phone handy.
BUTTONS:
- [URL] Track live
- [PHONE] Call riderVariables
Map each placeholder to a contact or order field. Samples are what you submit to Meta.
| Variable | What it holds | Sample value |
|---|---|---|
| {{1}} | Customer first name | Zoya |
| {{2}} | Order number | 4517 |
| {{3}} | Rider name | Manoj |
| {{4}} | ETA in minutes | 15 |
Buttons
- Track live · Visit website
- Call rider · Call phone number
Tips for approval and performance
- 1
Mask the rider's personal number with a call-bridging number where possible.
- 2
Include COD amount when relevant so customers keep change ready.
- 3
Trigger it from your POS or delivery app status change automatically.
Meta template category
Why this is a Utility template
Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing.
Typical utility use cases: Order and shipping updates, payment receipts, reminders.
Meta can re-categorise a template during review if the content does not match. Learn how categories work in our guide to WhatsApp template messages and how each category is billed in WhatsApp conversation pricing.
How to submit this template
for Meta approval
Five steps from copy-paste to your first send.
- 1
Open the template manager
In Chatbox AI (or WhatsApp Manager), go to Message Templates and click Create template.
- 2
Choose the Utility category
Select Utility, give the template a lowercase name such as order_out_for_delivery and choose the language (for example English).
- 3
Add the header, body and footer
Paste the body text. Replace brand details with your own and keep variables in {{1}}, {{2}} format.
- 4
Add sample values and buttons
Enter a realistic sample for each of the 4 variables and add the 2 buttons. Meta uses the samples to review the template.
- 5
Submit for review and send
Submit the template to Meta. Once it shows Approved, send it via a broadcast, an automation, an integration trigger or the API.
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Related templates
Frequently asked
questions
A good out-for-delivery message names the customer and order number, introduces the delivery partner, gives an ETA in minutes and offers live tracking and call buttons. It is a Utility template. Chatbox AI triggers it from your POS or delivery app, which cuts 'where is my food' calls during peak hours.
What is a good out-for-delivery WhatsApp message? A good out-for-delivery message names the customer and order number, introduces the delivery partner, gives an ETA in minutes and offers live tracking and call buttons. It is a Utility template. Chatbox AI triggers it from your POS or delivery app, which cuts 'where is my food' calls during peak hours.
Is the order out for delivery template a Marketing or Utility template? It is a Utility template. Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing. Choosing the correct category helps the template get approved quickly and billed at the right rate.
Can I edit this template before submitting it? Yes. Change the wording, brand name, buttons and footer to match your business. Keep variables in {{1}}, {{2}} order, avoid placing a variable at the very start or end of the body, and provide a realistic sample value for each one when you submit.
How do I send this template to many customers at once? After Meta approves it, upload or sync your contacts in Chatbox AI, map each variable to a contact field such as first name or order ID, and send it as a broadcast or trigger it automatically from an integration, webhook or the REST API.
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