Web Check-in Reminder WhatsApp template
Reminds travellers that web check-in is open for their upcoming flight.
- 4 variables
- Utility category
- Free to copy
TODAY
Web check-in is open
Hi Nikhil, web check-in is now open for your flight 6E 2134 from Bengaluru to Kolkata on 18 Oct, 07:25. Check in online to choose your seat and download your boarding pass.
10:24 am
- Check in now
Template text
UtilityPaste this into the template builder. Keep the variable numbers in order.
HEADER: Web check-in is open
BODY:
Hi {{1}}, web check-in is now open for your flight *{{2}}* from {{3}} on {{4}}.
Check in online to choose your seat and download your boarding pass.
BUTTONS:
- [URL] Check in nowVariables
Map each placeholder to a contact or order field. Samples are what you submit to Meta.
| Variable | What it holds | Sample value |
|---|---|---|
| {{1}} | Traveller first name | Nikhil |
| {{2}} | Flight number | 6E 2134 |
| {{3}} | Route | Bengaluru to Kolkata |
| {{4}} | Departure date and time | 18 Oct, 07:25 |
Buttons
- Check in now · Visit website
Tips for approval and performance
- 1
Send when check-in actually opens (typically 48 hours before departure for domestic flights).
- 2
Pre-fill the PNR and last name in the check-in URL to cut steps.
- 3
Promoting paid seats is fine on the check-in page itself, not inside this Utility message.
Meta template category
Why this is a Utility template
Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing.
Typical utility use cases: Order and shipping updates, payment receipts, reminders.
Meta can re-categorise a template during review if the content does not match. Learn how categories work in our guide to WhatsApp template messages and how each category is billed in WhatsApp conversation pricing.
How to submit this template
for Meta approval
Five steps from copy-paste to your first send.
- 1
Open the template manager
In Chatbox AI (or WhatsApp Manager), go to Message Templates and click Create template.
- 2
Choose the Utility category
Select Utility, give the template a lowercase name such as web_check_in_reminder and choose the language (for example English).
- 3
Add the header, body and footer
Paste the body text, set the text header. Replace brand details with your own and keep variables in {{1}}, {{2}} format.
- 4
Add sample values and buttons
Enter a realistic sample for each of the 4 variables and add the 1 button. Meta uses the samples to review the template.
- 5
Submit for review and send
Submit the template to Meta. Once it shows Approved, send it via a broadcast, an automation, an integration trigger or the API.
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Related templates
Frequently asked
questions
They send a Utility template when web check-in opens, listing the flight number, route and departure time with a 'Check in now' button that pre-fills the PNR. Keep seat upsells off the message itself. Chatbox AI can trigger it from your booking data at the exact moment check-in opens for each flight.
How do travel companies send check-in reminders on WhatsApp? They send a Utility template when web check-in opens, listing the flight number, route and departure time with a 'Check in now' button that pre-fills the PNR. Keep seat upsells off the message itself. Chatbox AI can trigger it from your booking data at the exact moment check-in opens for each flight.
Is the web check-in reminder template a Marketing or Utility template? It is a Utility template. Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing. Choosing the correct category helps the template get approved quickly and billed at the right rate.
Can I edit this template before submitting it? Yes. Change the wording, brand name, buttons and footer to match your business. Keep variables in {{1}}, {{2}} order, avoid placing a variable at the very start or end of the body, and provide a realistic sample value for each one when you submit.
How do I send this template to many customers at once? After Meta approves it, upload or sync your contacts in Chatbox AI, map each variable to a contact field such as first name or order ID, and send it as a broadcast or trigger it automatically from an integration, webhook or the REST API.
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