Trip Itinerary Share WhatsApp template
Shares the day-by-day itinerary and local contact before a holiday starts.
- 4 variables
- Utility category
- Free to copy
TODAY
Hi Deepak, your Kerala 5N/6D trip starts on Sat, 25 Oct. Your detailed day-by-day itinerary is attached. Your local trip coordinator Joseph will contact you on arrival.
Save this chat for on-trip support
10:24 am
- Call coordinator
- I have a question
Template text
UtilityPaste this into the template builder. Keep the variable numbers in order.
HEADER: [DOCUMENT] Day-by-day itinerary PDF
BODY:
Hi {{1}}, your {{2}} trip starts on *{{3}}*.
Your detailed day-by-day itinerary is attached. Your local trip coordinator {{4}} will contact you on arrival.
FOOTER: Save this chat for on-trip support
BUTTONS:
- [PHONE] Call coordinator
- [QUICK_REPLY] I have a questionVariables
Map each placeholder to a contact or order field. Samples are what you submit to Meta.
| Variable | What it holds | Sample value |
|---|---|---|
| {{1}} | Traveller first name | Deepak |
| {{2}} | Destination | Kerala 5N/6D |
| {{3}} | Start date | Sat, 25 Oct |
| {{4}} | Coordinator name | Joseph |
Buttons
- Call coordinator · Call phone number
- I have a question · Quick reply
Tips for approval and performance
- 1
Send it 2–3 days before departure so travellers have time to review and ask questions.
- 2
A phone button to the local coordinator is the most-used button on-trip.
- 3
Keep optional excursions for a separate message within the 24-hour service window.
Meta template category
Why this is a Utility template
Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing.
Typical utility use cases: Order and shipping updates, payment receipts, reminders.
Meta can re-categorise a template during review if the content does not match. Learn how categories work in our guide to WhatsApp template messages and how each category is billed in WhatsApp conversation pricing.
How to submit this template
for Meta approval
Five steps from copy-paste to your first send.
- 1
Open the template manager
In Chatbox AI (or WhatsApp Manager), go to Message Templates and click Create template.
- 2
Choose the Utility category
Select Utility, give the template a lowercase name such as trip_itinerary and choose the language (for example English).
- 3
Add the header, body and footer
Paste the body text, set the document header and the footer. Replace brand details with your own and keep variables in {{1}}, {{2}} format.
- 4
Add sample values and buttons
Enter a realistic sample for each of the 4 variables and add the 2 buttons. Meta uses the samples to review the template.
- 5
Submit for review and send
Submit the template to Meta. Once it shows Approved, send it via a broadcast, an automation, an integration trigger or the API.
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Related templates
Frequently asked
questions
Tour operators can send a Utility template two or three days before departure with the itinerary PDF as the header, the trip name and start date, and a call button for the local coordinator. Chatbox AI keeps the whole trip conversation in one shared inbox, so any team member can answer on-trip questions.
How can tour operators share itineraries on WhatsApp? Tour operators can send a Utility template two or three days before departure with the itinerary PDF as the header, the trip name and start date, and a call button for the local coordinator. Chatbox AI keeps the whole trip conversation in one shared inbox, so any team member can answer on-trip questions.
Is the trip itinerary share template a Marketing or Utility template? It is a Utility template. Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing. Choosing the correct category helps the template get approved quickly and billed at the right rate.
Can I edit this template before submitting it? Yes. Change the wording, brand name, buttons and footer to match your business. Keep variables in {{1}}, {{2}} order, avoid placing a variable at the very start or end of the body, and provide a realistic sample value for each one when you submit.
How do I send this template to many customers at once? After Meta approves it, upload or sync your contacts in Chatbox AI, map each variable to a contact field such as first name or order ID, and send it as a broadcast or trigger it automatically from an integration, webhook or the REST API.
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