COD Order Verification WhatsApp template
Asks cash-on-delivery customers to confirm or cancel before dispatch, cutting RTO and fake orders.
- 4 variables
- Utility category
- Free to copy
TODAY
Please confirm your COD order
Hi Rahul, we received your cash-on-delivery order #BK20931 for ₹2,199 from Kraft Home. Please confirm the order so we can dispatch it. Orders not confirmed within 24 hours will be cancelled.
Tap a button below to respond
10:24 am
- Confirm order
- Cancel order
Template text
UtilityPaste this into the template builder. Keep the variable numbers in order.
HEADER: Please confirm your COD order
BODY:
Hi {{1}}, we received your cash-on-delivery order *#{{2}}* for {{3}} from {{4}}.
Please confirm the order so we can dispatch it. Orders not confirmed within 24 hours will be cancelled.
FOOTER: Tap a button below to respond
BUTTONS:
- [QUICK_REPLY] Confirm order
- [QUICK_REPLY] Cancel orderVariables
Map each placeholder to a contact or order field. Samples are what you submit to Meta.
| Variable | What it holds | Sample value |
|---|---|---|
| {{1}} | Customer first name | Rahul |
| {{2}} | Order ID | BK20931 |
| {{3}} | COD amount | ₹2,199 |
| {{4}} | Store name | Kraft Home |
Buttons
- Confirm order · Quick reply
- Cancel order · Quick reply
Tips for approval and performance
- 1
Use quick-reply buttons, not free text, a single tap gives far higher confirmation rates and is easy to automate.
- 2
Map the 'Confirm order' reply to a tag or webhook that releases the order to your courier automatically.
- 3
Send a follow-up reminder a few hours later to customers who have not tapped either button.
Meta template category
Why this is a Utility template
Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing.
Typical utility use cases: Order and shipping updates, payment receipts, reminders.
Meta can re-categorise a template during review if the content does not match. Learn how categories work in our guide to WhatsApp template messages and how each category is billed in WhatsApp conversation pricing.
How to submit this template
for Meta approval
Five steps from copy-paste to your first send.
- 1
Open the template manager
In Chatbox AI (or WhatsApp Manager), go to Message Templates and click Create template.
- 2
Choose the Utility category
Select Utility, give the template a lowercase name such as cod_order_verification and choose the language (for example English).
- 3
Add the header, body and footer
Paste the body text, set the text header and the footer. Replace brand details with your own and keep variables in {{1}}, {{2}} format.
- 4
Add sample values and buttons
Enter a realistic sample for each of the 4 variables and add the 2 buttons. Meta uses the samples to review the template.
- 5
Submit for review and send
Submit the template to Meta. Once it shows Approved, send it via a broadcast, an automation, an integration trigger or the API.
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Related templates
Frequently asked
questions
Send a Utility template right after a cash-on-delivery order is placed, listing the order ID and amount with 'Confirm order' and 'Cancel order' quick-reply buttons. Only dispatch confirmed orders. Chatbox AI automates the whole loop, tagging the order from the button reply so your team never ships an unverified COD parcel.
How do I verify COD orders on WhatsApp? Send a Utility template right after a cash-on-delivery order is placed, listing the order ID and amount with 'Confirm order' and 'Cancel order' quick-reply buttons. Only dispatch confirmed orders. Chatbox AI automates the whole loop, tagging the order from the button reply so your team never ships an unverified COD parcel.
Is the cod order verification template a Marketing or Utility template? It is a Utility template. Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing. Choosing the correct category helps the template get approved quickly and billed at the right rate.
Can I edit this template before submitting it? Yes. Change the wording, brand name, buttons and footer to match your business. Keep variables in {{1}}, {{2}} order, avoid placing a variable at the very start or end of the body, and provide a realistic sample value for each one when you submit.
How do I send this template to many customers at once? After Meta approves it, upload or sync your contacts in Chatbox AI, map each variable to a contact field such as first name or order ID, and send it as a broadcast or trigger it automatically from an integration, webhook or the REST API.
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