Venue / Schedule Change Notice WhatsApp template
Notifies registered attendees about a change in venue, date or time.
- 4 variables
- Utility category
- Free to copy
TODAY
Important update
Hi Omkar, there has been a change to Pune Startup Meetup. New venue: Hall B, Pune IT Park New date and time: Sat, 25 Oct, 10:00 AM Your registration and ticket remain valid. If you can no longer attend, tap below for refund options.
Sorry for any inconvenience
10:24 am
- See details
- Request refund
Template text
UtilityPaste this into the template builder. Keep the variable numbers in order.
HEADER: Important update
BODY:
Hi {{1}}, there has been a change to *{{2}}*.
New venue: {{3}}
New date and time: {{4}}
Your registration and ticket remain valid. If you can no longer attend, tap below for refund options.
FOOTER: Sorry for any inconvenience
BUTTONS:
- [URL] See details
- [QUICK_REPLY] Request refundVariables
Map each placeholder to a contact or order field. Samples are what you submit to Meta.
| Variable | What it holds | Sample value |
|---|---|---|
| {{1}} | Attendee first name | Omkar |
| {{2}} | Event name | Pune Startup Meetup |
| {{3}} | New venue | Hall B, Pune IT Park |
| {{4}} | New date and time | Sat, 25 Oct, 10:00 AM |
Buttons
- See details · Visit website
- Request refund · Quick reply
Tips for approval and performance
- 1
Send as soon as the change is final and repeat it in the event-day reminder.
- 2
Clarify that existing tickets remain valid, it is the first question attendees ask.
- 3
Offer a refund path to protect trust and reduce chargebacks.
Meta template category
Why this is a Utility template
Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing.
Typical utility use cases: Order and shipping updates, payment receipts, reminders.
Meta can re-categorise a template during review if the content does not match. Learn how categories work in our guide to WhatsApp template messages and how each category is billed in WhatsApp conversation pricing.
How to submit this template
for Meta approval
Five steps from copy-paste to your first send.
- 1
Open the template manager
In Chatbox AI (or WhatsApp Manager), go to Message Templates and click Create template.
- 2
Choose the Utility category
Select Utility, give the template a lowercase name such as event_venue_change and choose the language (for example English).
- 3
Add the header, body and footer
Paste the body text, set the text header and the footer. Replace brand details with your own and keep variables in {{1}}, {{2}} format.
- 4
Add sample values and buttons
Enter a realistic sample for each of the 4 variables and add the 2 buttons. Meta uses the samples to review the template.
- 5
Submit for review and send
Submit the template to Meta. Once it shows Approved, send it via a broadcast, an automation, an integration trigger or the API.
7-day free trial · Plans from ₹999/month · Official WhatsApp Business API
Related templates
Frequently asked
questions
Send a Utility template to every registrant with the event name, new venue and new date and time, confirm that existing tickets remain valid, and offer 'See details' and 'Request refund' buttons. Chatbox AI broadcasts the update to all attendees in minutes and handles refund replies in a shared inbox.
How do I notify attendees of an event change on WhatsApp? Send a Utility template to every registrant with the event name, new venue and new date and time, confirm that existing tickets remain valid, and offer 'See details' and 'Request refund' buttons. Chatbox AI broadcasts the update to all attendees in minutes and handles refund replies in a shared inbox.
Is the venue / schedule change notice template a Marketing or Utility template? It is a Utility template. Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing. Choosing the correct category helps the template get approved quickly and billed at the right rate.
Can I edit this template before submitting it? Yes. Change the wording, brand name, buttons and footer to match your business. Keep variables in {{1}}, {{2}} order, avoid placing a variable at the very start or end of the body, and provide a realistic sample value for each one when you submit.
How do I send this template to many customers at once? After Meta approves it, upload or sync your contacts in Chatbox AI, map each variable to a contact field such as first name or order ID, and send it as a broadcast or trigger it automatically from an integration, webhook or the REST API.
Your next 10,000 customers are already on WhatsApp.
Broadcast, automate, sell and support on the official WhatsApp Cloud API. Join 210,000+ businesses getting up to 98% open rates, and go live in under 2 minutes.
- 7-day free trial
- No credit card
- Cancel anytime