Event Ticket Delivery WhatsApp template
Delivers an event ticket or entry pass as a PDF with QR code.
- 5 variables
- Utility category
- Free to copy
TODAY
Hi Rhea, here is your ticket for Sunburn Arena Mumbai. Ticket type: GA x 2 Venue: NSCI Dome, Worli Gates open: 5:00 PM Show the QR code at the entry gate. Each QR code is valid for one entry.
Do not share your ticket with others
10:24 am
- Venue directions
Template text
UtilityPaste this into the template builder. Keep the variable numbers in order.
HEADER: [DOCUMENT] Event ticket PDF with QR code
BODY:
Hi {{1}}, here is your ticket for *{{2}}*.
Ticket type: {{3}}
Venue: {{4}}
Gates open: {{5}}
Show the QR code at the entry gate. Each QR code is valid for one entry.
FOOTER: Do not share your ticket with others
BUTTONS:
- [URL] Venue directionsVariables
Map each placeholder to a contact or order field. Samples are what you submit to Meta.
| Variable | What it holds | Sample value |
|---|---|---|
| {{1}} | Attendee first name | Rhea |
| {{2}} | Event name | Sunburn Arena Mumbai |
| {{3}} | Ticket type | GA x 2 |
| {{4}} | Venue | NSCI Dome, Worli |
| {{5}} | Gate opening time | 5:00 PM |
Buttons
- Venue directions · Visit website
Tips for approval and performance
- 1
Tickets as PDF headers work offline, important for crowded venues with poor signal.
- 2
Generate a unique QR per ticket and invalidate it after scan.
- 3
Send it again automatically on event day for attendees who can't find it.
Meta template category
Why this is a Utility template
Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing.
Typical utility use cases: Order and shipping updates, payment receipts, reminders.
Meta can re-categorise a template during review if the content does not match. Learn how categories work in our guide to WhatsApp template messages and how each category is billed in WhatsApp conversation pricing.
How to submit this template
for Meta approval
Five steps from copy-paste to your first send.
- 1
Open the template manager
In Chatbox AI (or WhatsApp Manager), go to Message Templates and click Create template.
- 2
Choose the Utility category
Select Utility, give the template a lowercase name such as ticket_delivery and choose the language (for example English).
- 3
Add the header, body and footer
Paste the body text, set the document header and the footer. Replace brand details with your own and keep variables in {{1}}, {{2}} format.
- 4
Add sample values and buttons
Enter a realistic sample for each of the 5 variables and add the 1 button. Meta uses the samples to review the template.
- 5
Submit for review and send
Submit the template to Meta. Once it shows Approved, send it via a broadcast, an automation, an integration trigger or the API.
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Related templates
Frequently asked
questions
Yes. Send a Utility template with the ticket PDF, including a unique QR code, as the document header and list the event name, ticket type, venue and gate time in the body. Chatbox AI attaches each attendee's ticket automatically from your ticketing system and can resend it on event day.
Can I send event tickets on WhatsApp? Yes. Send a Utility template with the ticket PDF, including a unique QR code, as the document header and list the event name, ticket type, venue and gate time in the body. Chatbox AI attaches each attendee's ticket automatically from your ticketing system and can resend it on event day.
Is the event ticket delivery template a Marketing or Utility template? It is a Utility template. Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing. Choosing the correct category helps the template get approved quickly and billed at the right rate.
Can I edit this template before submitting it? Yes. Change the wording, brand name, buttons and footer to match your business. Keep variables in {{1}}, {{2}} order, avoid placing a variable at the very start or end of the body, and provide a realistic sample value for each one when you submit.
How do I send this template to many customers at once? After Meta approves it, upload or sync your contacts in Chatbox AI, map each variable to a contact field such as first name or order ID, and send it as a broadcast or trigger it automatically from an integration, webhook or the REST API.
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