Travel Booking Confirmation WhatsApp template
Confirms a flight, bus, train or hotel booking with PNR and the e-ticket attached.
- 4 variables
- Utility category
- Free to copy
TODAY
Hi Aditi, your booking is confirmed. PNR / booking ID: X7KQ2M Trip: Delhi to Goa Date: Fri, 17 Oct Your e-ticket is attached. Please carry a valid photo ID while travelling.
Reply to this message for changes
10:24 am
- Manage booking
- Talk to an agent
Template text
UtilityPaste this into the template builder. Keep the variable numbers in order.
HEADER: [DOCUMENT] E-ticket PDF
BODY:
Hi {{1}}, your booking is confirmed.
PNR / booking ID: *{{2}}*
Trip: {{3}}
Date: {{4}}
Your e-ticket is attached. Please carry a valid photo ID while travelling.
FOOTER: Reply to this message for changes
BUTTONS:
- [URL] Manage booking
- [QUICK_REPLY] Talk to an agentVariables
Map each placeholder to a contact or order field. Samples are what you submit to Meta.
| Variable | What it holds | Sample value |
|---|---|---|
| {{1}} | Traveller first name | Aditi |
| {{2}} | PNR / booking ID | X7KQ2M |
| {{3}} | Route or hotel | Delhi to Goa |
| {{4}} | Travel date | Fri, 17 Oct |
Buttons
- Manage booking · Visit website
- Talk to an agent · Quick reply
Tips for approval and performance
- 1
Attach the ticket as a document header, travellers can open it offline at the airport or station.
- 2
Send from your booking engine's confirmation webhook so the PNR is always accurate.
- 3
Keep holiday add-on offers for a separate Marketing template.
Meta template category
Why this is a Utility template
Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing.
Typical utility use cases: Order and shipping updates, payment receipts, reminders.
Meta can re-categorise a template during review if the content does not match. Learn how categories work in our guide to WhatsApp template messages and how each category is billed in WhatsApp conversation pricing.
How to submit this template
for Meta approval
Five steps from copy-paste to your first send.
- 1
Open the template manager
In Chatbox AI (or WhatsApp Manager), go to Message Templates and click Create template.
- 2
Choose the Utility category
Select Utility, give the template a lowercase name such as booking_confirmation and choose the language (for example English).
- 3
Add the header, body and footer
Paste the body text, set the document header and the footer. Replace brand details with your own and keep variables in {{1}}, {{2}} format.
- 4
Add sample values and buttons
Enter a realistic sample for each of the 4 variables and add the 2 buttons. Meta uses the samples to review the template.
- 5
Submit for review and send
Submit the template to Meta. Once it shows Approved, send it via a broadcast, an automation, an integration trigger or the API.
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Related templates
Frequently asked
questions
A travel booking confirmation should include the traveller's name, PNR or booking ID, route or hotel, travel date and the e-ticket as a PDF header, with 'Manage booking' and 'Talk to an agent' buttons. It is a Utility template. Chatbox AI sends it from your booking engine within seconds of payment.
What should a WhatsApp travel booking confirmation include? A travel booking confirmation should include the traveller's name, PNR or booking ID, route or hotel, travel date and the e-ticket as a PDF header, with 'Manage booking' and 'Talk to an agent' buttons. It is a Utility template. Chatbox AI sends it from your booking engine within seconds of payment.
Is the travel booking confirmation template a Marketing or Utility template? It is a Utility template. Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing. Choosing the correct category helps the template get approved quickly and billed at the right rate.
Can I edit this template before submitting it? Yes. Change the wording, brand name, buttons and footer to match your business. Keep variables in {{1}}, {{2}} order, avoid placing a variable at the very start or end of the body, and provide a realistic sample value for each one when you submit.
How do I send this template to many customers at once? After Meta approves it, upload or sync your contacts in Chatbox AI, map each variable to a contact field such as first name or order ID, and send it as a broadcast or trigger it automatically from an integration, webhook or the REST API.
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