Maintenance Request Update WhatsApp template
Updates a resident on the status of a maintenance or service ticket.
- 5 variables
- Utility category
- Free to copy
TODAY
Service request update
Hi Nisha, your service request #MR-2291 for kitchen plumbing has been updated. Status: Technician assigned Technician visit: Today, 3–5 PM We'll notify you once the work is complete.
10:24 am
- Change visit time
- Talk to facility team
Template text
UtilityPaste this into the template builder. Keep the variable numbers in order.
HEADER: Service request update
BODY:
Hi {{1}}, your service request *#{{2}}* for {{3}} has been updated.
Status: *{{4}}*
Technician visit: {{5}}
We'll notify you once the work is complete.
BUTTONS:
- [QUICK_REPLY] Change visit time
- [QUICK_REPLY] Talk to facility teamVariables
Map each placeholder to a contact or order field. Samples are what you submit to Meta.
| Variable | What it holds | Sample value |
|---|---|---|
| {{1}} | Resident first name | Nisha |
| {{2}} | Ticket number | MR-2291 |
| {{3}} | Issue | kitchen plumbing |
| {{4}} | Status | Technician assigned |
| {{5}} | Visit slot | Today, 3–5 PM |
Buttons
- Change visit time · Quick reply
- Talk to facility team · Quick reply
Tips for approval and performance
- 1
Send updates at every status change, silence is what generates follow-up calls.
- 2
Close the loop with a satisfaction question once the ticket is resolved.
- 3
Assign tickets from WhatsApp replies directly to the facility team in the shared inbox.
Meta template category
Why this is a Utility template
Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing.
Typical utility use cases: Order and shipping updates, payment receipts, reminders.
Meta can re-categorise a template during review if the content does not match. Learn how categories work in our guide to WhatsApp template messages and how each category is billed in WhatsApp conversation pricing.
How to submit this template
for Meta approval
Five steps from copy-paste to your first send.
- 1
Open the template manager
In Chatbox AI (or WhatsApp Manager), go to Message Templates and click Create template.
- 2
Choose the Utility category
Select Utility, give the template a lowercase name such as maintenance_request_update and choose the language (for example English).
- 3
Add the header, body and footer
Paste the body text, set the text header. Replace brand details with your own and keep variables in {{1}}, {{2}} format.
- 4
Add sample values and buttons
Enter a realistic sample for each of the 5 variables and add the 2 buttons. Meta uses the samples to review the template.
- 5
Submit for review and send
Submit the template to Meta. Once it shows Approved, send it via a broadcast, an automation, an integration trigger or the API.
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Related templates
Frequently asked
questions
Property managers can send a Utility template at each ticket status change, listing the ticket number, issue, status and technician visit slot, with quick replies to change the time or reach the facility team. Chatbox AI turns those replies into assigned conversations so nothing is lost in personal phones.
How can property managers update residents on WhatsApp? Property managers can send a Utility template at each ticket status change, listing the ticket number, issue, status and technician visit slot, with quick replies to change the time or reach the facility team. Chatbox AI turns those replies into assigned conversations so nothing is lost in personal phones.
Is the maintenance request update template a Marketing or Utility template? It is a Utility template. Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing. Choosing the correct category helps the template get approved quickly and billed at the right rate.
Can I edit this template before submitting it? Yes. Change the wording, brand name, buttons and footer to match your business. Keep variables in {{1}}, {{2}} order, avoid placing a variable at the very start or end of the body, and provide a realistic sample value for each one when you submit.
How do I send this template to many customers at once? After Meta approves it, upload or sync your contacts in Chatbox AI, map each variable to a contact field such as first name or order ID, and send it as a broadcast or trigger it automatically from an integration, webhook or the REST API.
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