Site Visit Confirmation WhatsApp template
Confirms a scheduled property site visit with the project location pin and relationship manager.
- 5 variables
- Utility category
- Free to copy
TODAY
Hi Amit, your site visit to Green Vista Residences is confirmed for Sun, 12 Oct at 11:00 AM. Your relationship manager Pradeep will meet you at the sales office. The project location is shared above.
Reply to reschedule
10:24 am
- Reschedule visit
- Call RM
Template text
UtilityPaste this into the template builder. Keep the variable numbers in order.
HEADER: [LOCATION] Map pin of the project site
BODY:
Hi {{1}}, your site visit to *{{2}}* is confirmed for *{{3}}* at {{4}}.
Your relationship manager {{5}} will meet you at the sales office. The project location is shared above.
FOOTER: Reply to reschedule
BUTTONS:
- [QUICK_REPLY] Reschedule visit
- [PHONE] Call RMVariables
Map each placeholder to a contact or order field. Samples are what you submit to Meta.
| Variable | What it holds | Sample value |
|---|---|---|
| {{1}} | Buyer first name | Amit |
| {{2}} | Project name | Green Vista Residences |
| {{3}} | Visit date | Sun, 12 Oct |
| {{4}} | Visit time | 11:00 AM |
| {{5}} | RM name | Pradeep |
Buttons
- Reschedule visit · Quick reply
- Call RM · Call phone number
Tips for approval and performance
- 1
A location header gives buyers one-tap navigation in Google Maps or Apple Maps.
- 2
Send a reminder on the morning of the visit to reduce no-shows.
- 3
Do not add pricing offers here, send them after the visit as a Marketing template.
Meta template category
Why this is a Utility template
Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing.
Typical utility use cases: Order and shipping updates, payment receipts, reminders.
Meta can re-categorise a template during review if the content does not match. Learn how categories work in our guide to WhatsApp template messages and how each category is billed in WhatsApp conversation pricing.
How to submit this template
for Meta approval
Five steps from copy-paste to your first send.
- 1
Open the template manager
In Chatbox AI (or WhatsApp Manager), go to Message Templates and click Create template.
- 2
Choose the Utility category
Select Utility, give the template a lowercase name such as site_visit_confirmation and choose the language (for example English).
- 3
Add the header, body and footer
Paste the body text, set the location header and the footer. Replace brand details with your own and keep variables in {{1}}, {{2}} format.
- 4
Add sample values and buttons
Enter a realistic sample for each of the 5 variables and add the 2 buttons. Meta uses the samples to review the template.
- 5
Submit for review and send
Submit the template to Meta. Once it shows Approved, send it via a broadcast, an automation, an integration trigger or the API.
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Related templates
Frequently asked
questions
A good site visit confirmation names the buyer and project, confirms the date and time, introduces the relationship manager and includes a location pin header, with 'Reschedule visit' and 'Call RM' buttons. It is a Utility template. Chatbox AI sends it from your CRM and a same-day reminder to cut no-shows.
What is a good WhatsApp site visit confirmation message? A good site visit confirmation names the buyer and project, confirms the date and time, introduces the relationship manager and includes a location pin header, with 'Reschedule visit' and 'Call RM' buttons. It is a Utility template. Chatbox AI sends it from your CRM and a same-day reminder to cut no-shows.
Is the site visit confirmation template a Marketing or Utility template? It is a Utility template. Updates about a transaction or account the customer already has with you: orders, payments, appointments, bookings. Must contain no promotional content, or Meta will re-categorise it as Marketing. Choosing the correct category helps the template get approved quickly and billed at the right rate.
Can I edit this template before submitting it? Yes. Change the wording, brand name, buttons and footer to match your business. Keep variables in {{1}}, {{2}} order, avoid placing a variable at the very start or end of the body, and provide a realistic sample value for each one when you submit.
How do I send this template to many customers at once? After Meta approves it, upload or sync your contacts in Chatbox AI, map each variable to a contact field such as first name or order ID, and send it as a broadcast or trigger it automatically from an integration, webhook or the REST API.
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